Zendesk Support app Help Center

You can construct an omnichannel suite by combining productivity, e-commerce, CRM, analytics, social media, and other applications. Having more connectors accessible gives organizations the flexibility to select software that meets their specific needs. It’s clear that both of these tools are designed for different use cases. Intercom is geared toward sales, whereas Zendesk includes everything a customer service rep desires. Zendesk is a customer service platform that allows you to communicate with customers via any channel. If you’re not ready to make the full switch to Intercom just yet, you can integrate Intercom with your Zendesk account.

Fin will use your history to recognize and suggest common questions to create answers for. When you migrate your articles from Zendesk, we’ll retain your organizational structure for you. We’ll even flag any content you need to review and give you advice on how to fix it. First, here’s an overview of how concepts you’re familiar with in Zendesk map to Intercom. As for the category of voice and phone features, Zendesk is a clear winner. Zendesk Support has voicemail, text messages, and embedded voice, and it displays the phone number on the widget.

Integrate with Fullview

These applications are marketing and sales force automation in partnership with several third-party software companies known for their efficient and reliable services. LiveAgent is a personalized solution that can help companies that are just entering the sales and marketing field grow their customer base and online services. The creators of LiveChat said that they specifically designed this bot to provide fantastic customer service for a price that anyone can afford.

Zendesk’s interface intuitive and easy to use, making it easier for your teams to navigate and collaborate on interacting with customers at the appropriate time and with the best approach. You’ll get a complete view of customer information and intercom and zendesk interactions and real-time insights into key sales metrics, which will help your sales reps prioritize their efforts on leads and contacts. We’ve prepared this Zendesk vs. HubSpot guide to show you which CRM is best for your business needs.

Zendesk or Intercom: CRM

We make it easy for anyone within your company to access contextual customer information—including their conversation and purchase history—to provide better experiences. In fact, the Zendesk Marketplace has 1,300+ apps and integrations, from billing software to marketing automation tools. FreshChat is a customer messaging software built specifically for sales, marketing, and customer representative teams.